FAQ - Frequently Asked Questions
TABLE OF CONTENT
Who can order from the W&H Shop?
The W&H Shop is aimed at commercial customers from Windmöller & Hölscher KG (Business-to-Business / B2B) from Germany. Here you have the possibility to request spare parts around the clock or order them directly. Only after successful registration prices and availability can be viewed and spare parts ordered.
How can I register for the W&H Shop?
Your registration is done via CONTACT US. Please fill in all mandatory fields marked with an asterisk. You can use the free text field individually for your comments, for example to apply directly for registration for several users. After you have sent your request, you will receive a confirmation e-mail. Your request will be checked by our staff as soon as possible. After successful verification, we will create your individual customer account and send you the access data by e-mail.
Click here for the video: How can I register for the W&H Shop?
How do I register for the W&H Shop?
On the start page of the online shop you will find the button SIGN IN in the upper right corner. This will take you directly to the sign-in page. You can log in by entering your registered e-mail address and your password. Prices and availability of spare parts are only visible after successful login.
Click here for the video: How do I log in to the W&H Shop?
What should I do if I have forgotten my password?
Click the REGISTER button to go directly to the registration page. You can reset your password with the function "Forgot your password?”. After you have entered your registered e-mail address, you will receive an e-mail to reset your password. For security reasons the link in this e-mail loses its validity after 30 minutes. Your password must have a minimum length of 6 characters and contain at least one upper and one lower case letter.
It is possible that your access has been blocked for security reasons (e.g. due to incorrect entry of your password). In this case, please contact us directly via the contact formular or by e-mail to shop[at]wuh-group.com.
Please do not hesitate to contact us by using the CONTACT US formular or by shop[at]wuh-group.com in case of any further questions.Back to table of content